Alderson House

AVOID AVOID AVOID The one star is for the few members of staff who genuinely care about the residents. Sadly, many staff members have expressed concerns about the management, and some of the more caring and dedicated staff have recently left. Based on personal experience, I would strongly recommend that you do not choose this care home for yourself or a loved one. My Dad’s nursing needs increased to a level that the home was unable to meet. Despite this, an assessment was not requested to determine whether he needed to move to a nursing home. Instead, he was confined to his bed, with staff visits that were often brief and infrequent. When my Mum and I began making enquiries about moving Dad to a nursing home, the management attempted to block the move. We ultimately had no choice but to raise our concerns of neglect with the CQC and Safeguarding due to what we believed was a serious failure to provide the appropriate level of care. We were appointed the most amazing social worker and, thankfully, Dad is now settled in a nursing home where he is receiving excellent care and the difference has been enormous. I have found the current management at Alderson disappointing. In my experience, the needs and wellbeing of residents do not appear to be given the priority they should be. Communication from senior management has also been extremely poor. The care staff are underpaid, understaffed and overworked, which inevitably has an impact on the quality of care and the environment for both residents and staff. Overall, based on our family’s experience, this has been an extremely disappointing and distressing experience. I would urge anyone considering this home for a loved one to do their research carefully and consider other options. LOOK AT THE STAFF REVIEWS FOR GLENFIELD CARE TO READ HOW UNHAPPY THE STAFF ARE WITH MANAGEMENT AND DIRECTORS.