Curalune Care Help Complete — Terms of Service

1. What you are buying

With Curalune Care Help Complete you are buying work carried out by Curalune on your case: the analysis of the situation, the search for and selection of the compatible care homes available in the area you indicated, up to a maximum of 8, the verification of contact details, contacting the selected care homes with a request to assess the case, following up with those that do not reply, updates on the responses received, a final written summary and monitoring during the following thirty days. The price is CA$399, paid once.

The work is concentrated at the start: the analysis of the case, the selection of the care homes and the first contact normally take place within twenty-four hours of payment, and are the substantial part of the service. Over the following week we collect the replies and follow up with those who do not answer; the thirty days of monitoring are an included accompaniment.

The subject of the service is the work described, not a guaranteed number of care homes and not a specific outcome: how many compatible care homes are actually available depends on the area and on the case. If fewer compatible care homes with usable contact details exist in the area, we contact all of those found and the service is considered performed.

2. Immediate start of performance

By accepting these Terms you expressly request that Curalune start working on the case immediately after payment, without waiting. Performance begins with the analysis of the case and the search for the care homes.

You acknowledge that the right to cancel is lost once the service has been fully performed. If you cancel before then, you pay only the part proportionate to the work already done and the rest is refunded to you. The rights your country's law gives you and that cannot be excluded remain unaffected.

The service is considered fully performed when the final written summary is delivered; the monitoring over the following thirty days is included and does not postpone that moment. Because the substantial part of the work is done within the first twenty-four hours, anyone cancelling after the care homes have been contacted pays the share corresponding to the work already done, which by then is the greater part of the service.

3. Payment and refunds

Once the service has been fully performed the payment is not refundable. If you cancel before then, we keep only the part proportionate to the work already done and refund the rest. Your mandatory rights under the law of your country — including consumer guarantees that cannot be excluded — and cases of non-performance attributable to Curalune remain unaffected. Duplicate charges are always refunded in full.

4. Information passed to the care homes

To perform the service we pass to the selected care homes the case information you have given us, to the extent necessary for the assessment. You authorise this transfer with the dedicated checkbox at the time of purchase and you confirm that you are authorised to provide that information. The processing of data is described in the privacy policy linked from the purchase form.

5. Contact

For any question about the service write to info@curalune.com: every request is reviewed by a person.